FAQs

FAQs

Where can you ship?

We ship all over the continental United States.

We do not ship to Puerto Rico, Hawaii and Alaska.

We cannot process orders shipping to a PO Box, Military address or international address.

When will my order be shipped?

Our shipping days are Mondays - Thursdays. Orders placed after 12pm on Thursdays will ship out the following Monday.

Please allow up to 48 hrs for processing and packing. For more information please refer to our Shipping Policies page

Do you have a preferred carrier?

We ship our products using UPS, FedEx or a local carrier such as GSO in California.

How much is shipping?

Shipping is automatically calculated at checkout based on distance, weight and volume.

Do you offer free shipping?

No. However, we do offer a $5 discount for orders over $100.

Can I track my order?

Yes. Once your order is shipped you will be sent an email with your tracking number. For more detailed information please refer to our Shipping Policies page.

If you do not receive a tracking number, please call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@CuisineryFoodMarket.com.

How do you pack my order?

Your order comes carefully packed in an insulated box with dry ice to keep our products cold inside a sealed container. For more detailed information please refer to our Shipping Policies page.

What is Cuisinery’s return policy?

Due to the nature of our products, we can’t accept returns. Products will thaw, and will be wasted if they are shipped back. We are sorry, but health concerns prevent us from accepting these goods.

For additional information, call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@cuisineryfoodmarket.com.

Can you change my order once it is placed?

Orders can not be modified once placed. If you have a concern, please contact us ASAP via support@CuisineryFoodMarket.com or 1-800-BFROZEN (800-237-6936).

What happens if my order arrives spoiled?

If your order arrives spoiled in any way, send us a message. Please see our Return and Refunds page for more information.

I have more questions...

You can email us at support@CuisineryFoodMarket.com. We are always happy to help!

Where is Cuisinery Food Market located?

We currently have two stores with more on the way!

NEW JERSEY - Paramus NJ located at 484 NJ-17 Paramus, NJ 07652

FLORIDA - Park Place Center 7640 N. Wickham Road, Suite 108 Melbourne, FL 32940

Where do you ship from?

Based on the delivery address your order will ship out from the closest fulfillment center.

How can I check the status of my order?

For more detailed information please refer to our Shipping Policies page.

If you’d like to know the status of your order, please contact our Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.

What are the Customer Support Hours?

Customer Support Hours are Monday - Friday from 9am - 5pm EST.

You can contact Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.