FAQs

Where can you ship?

We ship all over the continental United States.

We do not ship to Puerto Rico, Hawaii and Alaska.

We cannot process orders shipping to a PO Box, Military address or international address.

Visit our Shipping Policies page for more information.

When will my order be shipped?

Our shipping days are Mondays - Thursdays. Orders placed after 12pm on Thursdays will ship out the following Monday.

Please allow up to 48 hrs for processing and packing. For more information please refer to our Shipping Policies page

We do not offer delaying shipment after an order is placed. All orders will be fulfilled as soon as they can. We are not responsible for, will not refund, and will not reship orders that have requested to be held for shipping by the customer until a certain date. No Exceptions.

Do you have a preferred carrier?

We ship our products using UPS, FedEx or a local carrier such as GSO in California.

How much is shipping?

Shipping is calculated automatically at checkout based on your cart total. For orders under $175, we offer a $20 flat shipping rate. If your order is over $175, your shipping is FREE.

 

$50 – $175 order total

$20 flat rate

$175+ order total

FREE Shipping

Do you offer free shipping?

We do! Shipping is free for all orders over $175. Otherwise, we charge a $20 flat shipping rate.

Can I track my order?

Yes. Once your order is shipped you will be sent an email with your tracking number. For more detailed information please refer to our Shipping Policies page.

If you do not receive a tracking number, please call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@CuisineryFoodMarket.com.

How do you pack my order?

Your order comes carefully packed in an insulated box with dry ice to keep our products cold inside a sealed container. For more detailed information please refer to our Shipping Policies page.

What is Cuisinery’s return policy?

Due to the nature of our products, we can’t accept returns. Products will thaw, and will be wasted if they are shipped back. We are sorry, but health concerns prevent us from accepting these goods.

For additional information, call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@cuisineryfoodmarket.com.

Visit our Shipping Policies page for more information.

Can you change my order once it is placed?

Orders can not be modified once placed. If you have a concern, please contact us ASAP via support@CuisineryFoodMarket.com or 1-800-BFROZEN (800-237-6936).

What happens if my order arrives damaged or spoiled?

If your order arrives damaged or spoiled, please take pictures of your packing slip, damaged goods, and all sides of damaged packaging and email us directly at support@cuisineryfoodmarket.com with your order number.

I have more questions...

You can email us at support@CuisineryFoodMarket.com. We are always happy to help!

Where is Cuisinery Food Market located?

We currently have three brick-and-mortar stores, where you can shop in person or schedule your online order for pickup.

PARAMUS, NEW JERSEY - 484 NJ-17, Paramus, NJ, 07652

MELBOURNE, FLORIDA - 7640 N. Wickham Road, Suite 108, Melbourne, FL, 32940

HOUSTON, TEXAS - 9079 Katy Freeway, Houston, TX, 77024

Where do you ship from?

Based on the delivery address your order will ship out from the closest fulfillment center.

How can I check the status of my order?

For more detailed information please refer to our Shipping Policies page.

If you’d like to know the status of your order, please contact our Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.

What are the Customer Support Hours?

Customer Support Hours are Monday - Friday from 10am - 6pm EST.

You can contact Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.