FAQs

Where can you ship?

We ship all over the continental United States.

We do not ship to Puerto Rico, Hawaii and Alaska.

We cannot process orders shipping to a PO Box, Military address or international address.

Visit our Shipping Policies page for more information.

When will my order be shipped?

Our shipping days are Mondays - Wednesday. Orders placed after Wednesday will ship out the following Monday.

Please allow up to 48 hrs for processing and packing. For more information please refer to our Shipping Policies page

We do not offer delaying shipment after an order is placed. All orders will be fulfilled as soon as they can. We are not responsible for, will not refund, and will not reship orders that have requested to be held for shipping by the customer until a certain date. No Exceptions.

Do you have a preferred carrier?

We ship our products using UPS, FedEx or a local carrier such as GLS in California.

How much is shipping?

Due to the logistical requirements of shipping food products, we have separate shipping rates for Pantry Goods and Frozen Goods. In the cases of mixed carts, your order will arrive in 2 separate shipments, and you will be charged a combined shipping rate.

Pantry Goods

Orders containing only Pantry Goods are not subject to the minimum order requirement, and will be charged a $15 flat rate, regardless of location. 

Frozen Goods and Mixed Carts

All orders containing Frozen Goods are subject to the $50 minimum order requirement. 

Our shipping carriers are UPS and GLS. We use live rates from these carriers to determine shipping fees. Your final shipping costs will be calculated and displayed after your address is provided at checkout.

Shipping rates are based on your shipping address, the distance from our nearest warehouse, and the weight and packaging of the product. All orders with frozen goods will incur a $5 handling fee included in the shipping estimate.

Orders that include both Pantry Goods and Frozen Goods will see a combined shipping rate at checkout.

Do you offer free shipping?

We do! Shipping is free for all orders over $250. 

Can I track my order?

Yes. Once your order is shipped you will be sent an email with your tracking number. For more detailed information please refer to our Shipping Policies page.

If you do not receive a tracking number, please call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@CuisineryFoodMarket.com.

How do you pack my order?

Your order comes carefully packed in an insulated box with dry ice to keep our products cold inside a sealed container. For more detailed information please refer to our Shipping Policies page.

What is Cuisinery’s return policy?

Due to the nature of our products, we can’t accept returns. Products will thaw, and will be wasted if they are shipped back. We are sorry, but health concerns prevent us from accepting these goods.

For additional information, call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@cuisineryfoodmarket.com.

Visit our Shipping Policies page for more information.

Can you change my order once it is placed?

Orders can not be modified once placed. If you have a concern, please contact us ASAP via support@CuisineryFoodMarket.com or 1-800-BFROZEN (800-237-6936).

What happens if my order arrives damaged or spoiled?

If your order arrives damaged or spoiled, please take pictures of your packing slip, damaged goods, and all sides of damaged packaging and email us directly at support@cuisineryfoodmarket.com with your order number.

I have more questions...

You can email us at support@CuisineryFoodMarket.com. We are always happy to help!

Where is Cuisinery Food Market located?

We currently ship from the below locations:

SECAUCUS, NEW JERSEY - 11 Enterprise Ave, Secaucus, NJ, 07094

MELBOURNE, FLORIDA - 7640 N. Wickham Road, Suite 108, Melbourne, FL, 32940

HAYWARD, CALIFORNIA - 23840 Foley Street, Hayward California 94545, United States

We also operate brick-and-mortar locations where you can shop in-person in Hudson, NY, and Melbourne, FL.

Where do you ship from?

Based on the delivery address your order will ship out from the closest fulfillment center.

How can I check the status of my order?

For more detailed information please refer to our Shipping Policies page.

If you’d like to know the status of your order, please contact our Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.

What are the Customer Support Hours?

Customer Support Hours are Monday - Friday from 10am - 6pm EST.

You can contact Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.