FAQs
Where can you ship?
We ship all over the continental United States.
We do not ship to Puerto Rico, Hawaii and Alaska.
We cannot process orders shipping to a PO Box, Military address or international address.
Visit our Shipping Terms page for more information.
When will my order be shipped?
Our shipping days are Mondays - Wednesday for the east coast, and Mondays - Thursdays for the West Coast. Orders placed after Wednesday morning will usually ship out the following Monday. To find out where your order ships from, visit our Shipping Terms page for more information.
Please allow up to 1-3 business days for processing and packing. Normal time for us to ship is within 24-48 hours after an order has been placed. Please note that volume, holiday, and weather conditions may all impact estimated shipping time. In the event of any potentially extreme delays (Over a week), we will contact you directly. Please note: we DO NOT guarantee that your order will ship the day that you place it. We will not refund orders placed under this expectation. If you’d like your order to ship the day of, please place your order before 11am EST and send us an email (support@cuisineryfoodmarket.com). We cannot guarantee same day shipping, but we will do our best to accommodate.
Do you have a preferred carrier?
We ship our products using UPS and GLS.
How much is shipping?
Due to the logistical requirements of shipping food products, we have separate shipping rates for Pantry Goods and Frozen Goods, as well as flat rate shipping charges on a state by state basis. Visit our Shipping Terms page for more information.
Pantry Goods
Orders containing only Pantry Goods are not subject to the minimum order requirement, and will be charged a $15 flat rate, regardless of location.
Frozen Goods and Mixed Carts
All orders containing Frozen Goods are subject to the $50 minimum order requirement.
Our shipping carriers are UPS and GLS.
Shipping rates are based on your shipping address and the distance from our nearest warehouse. These rates are set on a state by state basis.
Orders that include both Pantry Goods and Frozen Goods will see a combined shipping rate at checkout.
SUMMER RATES
During the Summer season (June 30-September 21), Cuisinery does not offer 2nd Day Air Shipping. All orders during this season will ship with UPS/GLS Ground or UPS Next Day Air. There are no exceptions. This is done as a precaution to ensure safe, frozen delivery. In addition, all orders placed in Arizona and Nevada that cannot be delivered overnight with GLS Ground, will incur a charge for UPS Next Day Air instead of GLS Ground. This also means that Arizona and Nevada cannot qualify for free shipping in this instance.
Do you offer free shipping?
We do! Shipping is free for orders over $250, depending on the delivery address. To see if your location can receive free shipping, please visit our Shipping Terms page for a list of eligible locations.
Can I track my order?
Yes. Once your order is shipped you will be sent an email with your tracking number. For more detailed information please refer to our Shipping Policies page.
If you do not receive a tracking number, please call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@CuisineryFoodMarket.com.
How do you pack my order?
Frozen packages are shipped with insulated liner and dry ice to keep our products cold and safe. Pantry products are shipped with bubble wrap and other safety materials when necessary.
What is Cuisinery’s return policy?
Due to the nature of our products, we can’t accept returns. Products will thaw, and will be wasted if they are shipped back. We are sorry, but health concerns prevent us from accepting these goods.
For additional information, call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@cuisineryfoodmarket.com.
Visit our Shipping Terms page for more information.
Can you change my order once it is placed?
Orders cannot be modified or cancelled once placed.
If you have a concern, please contact us ASAP via support@CuisineryFoodMarket.com or 1-800-BFROZEN (800-237-6936).
What happens if my order arrives damaged or spoiled?
If you have any concerns about your product after delivery, please email us at support@cuisineryfoodmarket.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern. To report a claim with carriers, we will need you to provide pictures of:
- all sides of damaged products
- all sides of the package, including the shipping label
- materials used for handling
Failure to provide images needed will result in no refund for a damaged order. Exceptions are made for when the tracking number states the carrier damaged the package.
I have more questions...
You can email us at support@CuisineryFoodMarket.com. We are always happy to help!
Where is Cuisinery Food Market located?
We currently ship from the below locations:
SECAUCUS, NEW JERSEY - 11 Enterprise Ave, Secaucus, NJ 07094
SAN DIEGO, CALIFORNIA - 7340 Miramar Road, Ste 105, San Diego, CA 92126
Our San Diego shipping location is also a brick and mortar retail store, featuring the same products viewable on our website, with several exclusives!
Where do you ship from?
Based on the delivery address your order will ship out from the closest fulfillment center.
How can I check the status of my order?
For more detailed information please refer to our Shipping Policies page.
If you’d like to know the status of your order, please contact our Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.
What are the Customer Support Hours?
Customer Support Hours are:
Monday - Friday: 10AM - 6PM PST
Saturday: 10AM - 5PM PST
Sunday: 9AM - 2PM PST
You can contact Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com. Please not that we do not handle damaged/spoiled product issues over the phone.
