Shipping Terms

Ordering:

Our shipping days are Mondays - Thursdays. Orders placed after 12pm on Thursdays will ship out the following Monday.

Please allow up to 48 hrs for processing and packing. Normal shipping time is between 24-72 hrs.

While there are many things we do to mitigate the risk of shipping frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of UPS, GSO or FedEx. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Inventory is subject to availability. Our inventory fluctuates hourly. In the event an item becomes unavailable or is delayed significantly, we will contact you directly.

During checkout, you must certify you are providing a valid and complete shipping address. Please be sure to check your shipping address for errors before completing your order. We are not responsible for products shipped to the wrong and/or incomplete address due to input error.

Additionally, we will not refund or reship orders that were sent to an incorrect and/or incomplete address due to user error. No Exceptions.

Exceptions:

We do not ship to Hawaii, Alaska or Puerto Rico. Shipping only available within the continental US.

Due to international regulations, we are unable to ship internationally. Orders with an international shipping address will not be processed.

We cannot make deliveries on Sundays, Thanksgiving, Christmas, New Years’ Day, and other National Holidays.

We cannot process orders shipping to a PO Box or Military address.

Shipping Costs:

Shipping is automatically calculated at checkout based on distance, weight and volume.

Carriers and Tracking

Orders ship primarily via UPS or FedEx. Tracking information can be found by clicking the link in the Cuisinery Shipped or by entering your tracking number provided directly through a UPS or FedEx website.

Orders shipping from the West Coast use a local carrier - GSO.

Link for GSO tracking information can be found at https://www.gls-us.com/

How we Pack our Products:

We carefully pack each order in an insulated box and pack them with dry ice to keep them cold inside a sealed container. Dry ice is a gas, so it doesn’t release water when evaporating and does not damage the product during shipping. The dry ice comes in a clear plastic bag and then is wrapped in brown paper. Based on package weight, we include what we deem to be a sufficient quantity of dry ice to maintain temperature and ensure our products are delivered in optimal condition.

Delivery:

You will receive a confirmation email with tracking information the day your order ships. A valid email address must be entered to receive this information. Cuisinery Food Market is not responsible for undelivered shipments. Therefore, to avoid delays in the event the recipient is not at home, we authorize the delivery without a signature. Please make arrangements to receive your perishable goods promptly.

**Please thoroughly inspect your order upon arrival. We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at support@CuisineryFoodMarket.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern.

Refunds:

Please direct all refunds or quality concerns to Customer Support by calling us at 1-800-BFROZEN (800-237-6936) or email us support@CuisineryFoodMarket.com.

Instore Pickup:

Orders placed online for instore pickup will be sent an email confirmation once the order has been prepared and is ready. We ask that you do not come to the store before receiving the confirmation email.

All orders must be picked up within 14 days. After the 2 week period any pending orders will be canceled.