Shipping Terms

Ordering:

Our shipping days are Mondays - Thursdays. Orders placed after 12pm on Thursdays will ship out the following Monday.

Please allow up to 48 hrs for processing and packing. Normal shipping time is between 24-72 hrs.

Please note that volume, holiday, and weather conditions may all impact estimated shipping time. In the event of any potentially extreme delays (Over a week), we will contact you directly.

While there are many things we do to mitigate the risk of shipping frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of UPS, GSO or FedEx. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Inventory is subject to availability. Our inventory fluctuates hourly. In the event an item becomes unavailable or is delayed significantly, we will contact you directly.

During checkout, you must certify you are providing a valid and complete shipping address. Please be sure to check your shipping address for errors before completing your order. We are not responsible for products shipped to the wrong and/or incomplete address due to input error.

We do not offer delaying shipment after an order is placed. All orders will be fulfilled as soon as they can. We are not responsible for, will not refund, and will not reship orders that have requested to be held for shipping by the customer until a certain date. No Exceptions.

Additionally, we will not refund or reship orders that were sent to an incorrect and/or incomplete address due to user error. No Exceptions.

Exceptions:

We do not ship to Hawaii, Alaska or Puerto Rico. Shipping only available within the continental US.

Due to international regulations, we are unable to ship internationally. Orders with an international shipping address will not be processed.

We cannot make deliveries on Sundays, Thanksgiving, Christmas, New Years’ Day, and other National Holidays.

We cannot process orders shipping to a PO Box or Military address.

Shipping Costs:

Shipping is automatically calculated at checkout based on order total. All orders over $175 will receive FREE shipping.

Carriers and Tracking

Orders ship primarily via UPS or FedEx. Tracking information can be found by clicking the link in the Cuisinery Shipped or by entering your tracking number provided directly through a UPS or FedEx website.

Orders shipping from the West Coast use a local carrier - GSO.

Link for GSO tracking information can be found at https://www.gls-us.com/

How we Pack our Products:

We carefully pack each order in an insulated box and pack them with dry ice to keep them cold inside a sealed container. Dry ice is a gas, so it doesn’t release water when evaporating and does not damage the product during shipping. The dry ice comes in a clear plastic bag and then is wrapped in brown paper. Based on package weight, we include what we deem to be a sufficient quantity of dry ice to maintain temperature and ensure our products are delivered in optimal condition.

Delivery:

You will receive a confirmation email with tracking information the day your order ships. A valid email address must be entered to receive this information. Cuisinery Food Market is not responsible for undelivered shipments. Therefore, to avoid delays in the event the recipient is not at home, we authorize the delivery without a signature. Please make arrangements to receive your perishable goods promptly.

**Please thoroughly inspect your order upon arrival. We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at support@CuisineryFoodMarket.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern.

Refunds:

The following are NOT covered under our refund policy:

  • Orders placed before/after a sale or price change. (No price matching or price adjustments)
  • Orders that have been redirected by the customer through the delivery service.
  • Orders sent to invalid addresses due to customer error.
  • Orders that are marked as “delivered” within 48 hours of being shipped but defrost because of recipient not being available to accept the package in a timely manner.
  • Orders that have been placed expecting an earlier/later delivery time. (If we do not ship out your order within 1 week, please contact us.)
  • Deliveries that have been impeded due to factors surrounding the address such as gate codes, animals, etc.

 

Refunds may be distributed in the case of damaged product, delayed delivery due to delivery service error, incorrect product, and more. Resolution of reported issues may include replacement of the product, credit towards your next order, or a partial/full refund. In the case of damaged packaging or product, please ensure you take pictures of all sides of all boxes.

 

Please direct all refunds or quality concerns to our email at support@cuisineryfoodmarket.com. We DO NOT handle refunds or quality concerns over the phone.

Visit our Refunds Policy page for more information.

Cancellations:

Once an order has been placed, we cannot adjust the order quantity or value. Orders may not be cancelled for any reason; with the only exception being if the order has not been shipped within a week of the time placed. In most cases where an order is significantly delayed, we will personally reach out to you. Please review your shipping address, payment information, and cart prior to placing an order.