Shipping Terms

Placing an Order:

For frozen goods, there is a $50 order minimum that must be met in order to place an order. This $50 order minimum includes discounts and does not include shipping costs. For example, if an order that is over $50 applies a discount code and becomes under $50, it will not be able to be ordered. If an order is placed that bypasses this minimum, whether by website or user error, the order will be canceled and refunded immediately. Shipping costs are calculated based on delivery address.

For pantry goods, there is no order minimum, and a flat rate shipping cost of $15.

For orders with both frozen and pantry products, both conditions apply; the frozen product must reach a minimum of $50, and shipping costs will be cumulative for both. Depending on your location, you may receive two separate packages when placing an order with both frozen and pantry goods, one package for each.

Please note: Coupon codes are limited to one use per transaction. Attempting to use a coupon code when one has already been entered will lead to an error.

Ordering:

Our shipping days are Mondays - Wednesday. Orders placed on Wednesday tend to ship out the following Monday. If you'd like your order to be delivered by a certain date, please make sure to order as early as possible (best practice is 1-2 weeks ahead) and leave a note in your order. We will do our best to accommodate.

Please allow up to 1-3 business days for processing and packing. Normal shipping time is between 24-72 hrs.

Please note that volume, holiday, and weather conditions may all impact estimated shipping time. In the event of any potentially extreme delays (Over a week), we will contact you directly.

While there are many things we do to mitigate the risk of shipping frozen food around the country, there are unfortunately some things outside of our control such as the weather and transit delays once the package is in the hands of UPS, GSO or FedEx. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date. Regarding non-frozen shipments, please note that we are not liable for damages relating to temperature control. We ask that you please make accommodations to accept all packages immediately upon delivery to minimize risk of non-frozen product being negatively affected by extremely hot or cold outdoor temperatures.

Inventory is subject to availability. Our inventory fluctuates hourly. In the event an item becomes unavailable or is delayed significantly, we will contact you directly.

During checkout, you must certify you are providing a valid and complete shipping address. Please be sure to check your shipping address for errors before completing your order. We are not responsible for products shipped to the wrong and/or incomplete address due to input error.

We do not offer delaying shipment after an order is placed. All orders will be fulfilled as soon as they can. We are not responsible for, will not refund, and will not reship orders that have requested to be held for shipping by the customer until a certain date, or for requests for expedited shipping. No Exceptions.

Additionally, we will not refund or reship orders that were sent to an incorrect and/or incomplete address due to user error. No Exceptions.

Exceptions:

We do not ship to Hawaii, Alaska or Puerto Rico. Shipping only available within the continental US.

Due to international regulations, we are unable to ship internationally. Orders with an international shipping address will not be processed.

We cannot make deliveries on Sundays, Thanksgiving, Christmas, New Years’ Day, and other National Holidays.

We cannot process orders shipping to a PO Box or Military address.

Shipping Costs:

We use live rates from our shipping carriers: UPS, FedEx, and GLS. Your final shipping costs will be calculated and displayed after your address is provided at checkout.

Shipping rates are based on your shipping address, the distance from our nearest warehouse, and the weight and packaging of the product. All orders with frozen goods will incur a $5 handling fee included in the shipping estimate.

Free shipping is offered on all orders over $250.

Carriers and Tracking

Orders ship primarily via UPS or FedEx. Tracking information can be found by clicking the link in the Cuisinery Shipped or by entering your tracking number provided directly through a UPS or FedEx website.

Orders shipping from the West Coast use a local carrier - GLS.

Link for GLS tracking information can be found at https://www.gls-us.com/

How we Pack our Products:

We carefully pack each order in an insulated box and pack them with dry ice to keep them cold inside a sealed container. Dry ice is a gas, so it doesn’t release water when evaporating and does not damage the product during shipping. The dry ice comes in a clear plastic bag and then is wrapped in brown paper. Based on package weight, we include what we deem to be a sufficient quantity of dry ice to maintain temperature and ensure our products are delivered in optimal condition.

Delivery:

You will receive a confirmation email with tracking information the day your order ships. A valid email address must be entered to receive this information. Cuisinery Food Market is not responsible for undelivered shipments. Therefore, to avoid delays in the event the recipient is not at home, we authorize the delivery without a signature. Please make arrangements to receive your perishable goods promptly.

**Please thoroughly inspect your order upon arrival. We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at support@CuisineryFoodMarket.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern.

Refunds:

The following are NOT covered under our refund/cancellation policy:

  • Orders placed before/after a sale or price change. (No price matching or price adjustments)
  • Orders that have been redirected by the customer through the delivery service.
  • Orders sent to invalid addresses due to customer error.
  • Orders that are marked as “delivered” within 48 hours of being shipped but defrost because of recipient not being available to accept the package in a timely manner.
  • Orders that have been placed expecting an earlier/later delivery time. (If we do not ship out your order within 1 week, please contact us.)
  • Deliveries that have been impeded due to factors surrounding the address such as gate codes, animals, etc.

 We will not cancel or refund orders that have been placed before they have shipped. The only exceptions to this rule are orders that have been significantly delayed (more than one week from order date) and orders that we cannot fulfill completely.

Refunds may be distributed in the case of damaged product, delayed delivery due to delivery service error, incorrect product, and more. Resolution of reported issues may include replacement of the product, credit towards your next order, or a partial/full refund. In the case of damaged packaging or product, please ensure you take pictures of all sides of all boxes.

 

Please direct all refunds or quality concerns to our email at support@cuisineryfoodmarket.com. We DO NOT handle refunds or quality concerns over the phone.

Visit our Refunds Policy page for more information.

Cancellations:

Once an order has been placed, we cannot adjust the order quantity or value. Orders may not be cancelled for any reason; with the only exception being if the order has not been shipped within a week of the time placed. In most cases where an order is significantly delayed, we will personally reach out to you. Please review your shipping address, payment information, and cart prior to placing an order.