Shipping & Pick Up Terms

How to Save on Shipping Costs


Perishable and Pantry Orders

  • Enjoy free shipping on pantry goods over $100 and up to 30 lb.
  • Get free or discounted shipping on perishable items over $175 and up to 30 lb.


Order More Frequently

  • Orders over $175 and up to 30 lb benefit from free or discounted shipping.
  • Try new products regularly with smaller, fresher orders.
  • Avoid overfilling your freezer and the risk of spoilage during power outages.
  • Make your carrier’s day easier—ship lighter packages under 30 lb!


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  • Receive weekly updates featuring new products, recipes, events, discounts, and exclusive coupon codes.
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Note: Coupon codes are limited to one per transaction. Entering multiple codes will result in an error.

Order Types and Shipping Policies

We categorize orders into three types:

  • Pantry Goods Only
  • Perishable Goods Only
  • Mixed Carts (both Pantry and Perishables)


Perishable Orders:

  • Minimum order: $50 (after discounts, before shipping).
  • Orders below $50 will be automatically canceled and refunded.
  • Shipping rates are based on distance from our fulfillment center in San Diego, CA.
  • Orders over $175 and up to 30 lb qualify for discounted rates.
  • Refer to the Shipping Rates Grid based on your ZIP code.


Pantry Goods Orders:

  • No minimum order required.
  • Shipped from our retail location in San Diego, CA.
  • Free shipping over $100 and up to 30 lb.
  • Orders exceeding 30 lb will receive discounted shipping.
  • See the Shipping Rates Grid for rates based on destination.


Mixed Carts:

  • Shipping cost reflects combined items.
  • Discounts apply based on destination, weight, and order value.
  • Consult our Shipping Rates Grid by ZIP code for details.



Warm Weather Shipping Tips

  • Choose overnight shipping when available.
  • Always select the fastest option to ensure safe delivery.


Shipping Exceptions

  • We do not ship to: Hawaii, Alaska, Puerto Rico, or international addresses.
  • No shipping to PO Boxes or military addresses.
  • No deliveries on Sundays or national holidays.


Carriers and Tracking

  • Orders ship via UPS or GLS (for the West Coast).
  • Tracking info is emailed upon shipment.
  • You can also track packages on UPS or GLS websites.


Fulfillment Schedule

  • Orders ship Monday through Thursday.
  • Please order 1–2 weeks in advance for preferred delivery dates.
  • Processing time is typically 24–48 hours.
  • Delays may occur due to volume, holidays, or weather.
  • For urgent shipments, place your order before 11 AM EST and email us at support@cuisineryfoodmarket.com.


Shipping Liability

  • We are not responsible for delays once packages are with UPS or GLS.
  • We cannot guarantee delivery dates.
  • We do not refund for non-frozen items affected by temperature after delivery.
  • Please be available to receive and store your order promptly.


Inventory and Shipping Address Policy

  • Inventory fluctuates; out-of-stock items may be refunded.
  • You are responsible for ensuring your shipping address is complete and accurate.
  • Orders to invalid or incomplete addresses will not be refunded or reshipped.
  • We do not accommodate delayed shipping requests.


Packaging


Frozen Products:

  • Shipped in insulated boxes with dry ice.
  • Dry ice maintains cold temperatures without moisture.
  • Fragile items are protected with bubble wrap.


Pantry Products:

  • Carefully packed to prevent breakage.


Expiration and Best Before Dates

  • All products ship with at least 30 days shelf life.
  • For concerns, email support@cuisineryfoodmarket.com with photos.
  • Expiration Date = Do not consume after this date.
  • Best Before Date = Safe to consume if stored properly, though quality may decline.


Delivery

  • Tracking email sent on the day of shipment.
  • Deliveries are signature not required.
  • Inspect your order immediately upon delivery.
  • Report concerns within 24 hours of delivery.
  • Include clear photos of:
    • All sides of damaged products and boxes
    • Shipping label
    • Packaging materials
  • Failure to provide documentation will void eligibility for a refund.


Refund & Cancellation Policy


No Refunds/Adjustments For:

  • Price differences before/after promotions
  • Redirected shipments
  • Customer address errors
  • Packages marked "Delivered" within 48 hours but left unattended
  • Unmet delivery expectations or shipping cost misunderstandings


Eligible Refunds or Credits:

  • Carrier-delayed or damaged orders
  • Incorrect or missing products
  • All concerns must be submitted to support@cuisineryfoodmarket.com with photos. We do not process refunds by phone.


Order Cancellations:

  • Orders cannot be changed or canceled once placed.
  • The only exception: orders not shipped within 7 days.
  • Delayed shipment requests void any refund eligibility.
  • Shipping addresses cannot be changed across pricing zones.


Discount Codes

  • One-time use per transaction.
  • Valid only on orders over $50 before shipping.
  • We do not apply codes retroactively.


Store Pick-Up Policy (Effective October 16, 2024)

Location: San Diego Retail Store – 7340 Miramar Road, #105 – San Diego CA 92126

Hours:

  • Monday–Friday: 10 AM – 6 PM
  • Saturday: 10 AM – 5 PM
  • Sunday: 9 AM – 2 PM


Pick-Up Procedure:

  • Inform staff you're picking up an order
  • Provide order number and ID if needed

Note: Cuisinery is not liable for delays if procedures are not followed. Policy is subject to change without notice. By choosing Store Pick-Up, customers acknowledge and accept these terms.