Shipping & Pick Up Terms

How to Save on Shipping Costs


Perishable and Pantry Orders

  • Enjoy free shipping on non-perishable goods over $100 and up to 30 lb.
  • Get free or discounted shipping on perishable items over $175 and up to 30 lb for West Coast and Mountain states only (CA, AZ, NV, WA, OR, ID, UT, NM, CO, WY, MT).
  • East Coast and Central states (including ND, SD, NE, KS, OK, TX, MO): there is no free or discounted shipping on perishable or mixed orders, regardless of order value. Free shipping applies to pantry-only orders over $100 and up to 30 lb.


Order More Frequently

  • Orders over $175 and up to 30 lb benefit from free or discounted shipping (West Coast and Mountain states only).
  • Try new products regularly with smaller, fresher orders.
  • Avoid overfilling your freezer and the risk of spoilage during power outages.
  • Make your carrier’s day easier—ship lighter packages under 30 lb!


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  • Receive weekly updates featuring new products, recipes, events, discounts, and exclusive coupon codes.
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Note: Coupon codes are limited to one per transaction. Entering multiple codes will result in an error.

Order Types and Shipping Policies

We categorize orders into three types:

  • Pantry Goods Only
  • Perishable Goods Only
  • Mixed Carts (both Pantry and Perishables)


Perishable Orders:

  • Minimum order: $50 (after discounts, before shipping).
  • Shipping is not available for perishable orders under $50: no shipping rate will be offered at checkout until your cart reaches $50.
  • Shipping rates are based on distance from our fulfillment center in San Diego, CA.
  • Orders over $175 and up to 30 lb qualify for discounted rates in West Coast and Mountain states only (CA, AZ, NV, WA, OR, ID, UT, NM, CO, WY, MT). No discount applies to Central or East Coast states.
  • Butter Special (East Coast and Central states): orders of 1 to 4 La Conviette or Échiré butters, with no other items in the cart, ship for a flat $55 via UPS 2-Day instead of the standard perishable rate (up to $85). The $50 perishable minimum still applies. West Coast and Mountain states already have lower standard rates (from $15 in California), so the Butter Special does not apply there. Adding any other product to the cart removes the Butter Special.
  • Refer to the Shipping Rates Grid based on your ZIP code.


Pantry Goods Orders:

  • No minimum order required.
  • Shipped from our retail location in San Diego, CA.
  • Free shipping over $100 and up to 30 lb.
  • Orders exceeding 30 lb will receive discounted shipping.
  • See the Shipping Rates Grid for rates based on destination.


Mixed Carts:

  • Shipping cost reflects combined items.
  • Discounts apply based on destination, weight, and order value.
  • Consult our Shipping Rates Grid by ZIP code for details.



Warm Weather Shipping Tips

  • Choose overnight shipping when available.
  • Always select the fastest option to ensure safe delivery.


Shipping Exceptions

  • We do not ship to: Hawaii, Alaska, Puerto Rico, or international addresses.
  • No shipping to PO Boxes or military addresses.
  • No deliveries on Sundays or national holidays.


Carriers and Tracking

  • Orders ship via UPS or GLS (for the West Coast).
  • Tracking info is emailed upon shipment.
  • You can also track packages on UPS or GLS websites.


Fulfillment Schedule

  • Orders ship Monday through Thursday.
  • Please order 1–2 weeks in advance for preferred delivery dates.
  • Processing time is typically 24–48 hours.
  • Delays may occur due to volume, holidays, or weather.
  • For urgent shipments, place your order before 11 AM EST and email us at support@cuisineryfoodmarket.com.


Shipping Liability

  • We are not responsible for delays once packages are with UPS or GLS.
  • We cannot guarantee delivery dates.
  • We do not refund for non-frozen items affected by temperature after delivery.
  • Please be available to receive and store your order promptly.


Inventory and Shipping Address Policy

  • Inventory fluctuates; out-of-stock items may be refunded.
  • You are responsible for ensuring your shipping address is complete and accurate.
  • Orders to invalid or incomplete addresses will not be refunded or reshipped.
  • We do not accommodate delayed shipping requests.


Packaging


Frozen Products:

  • Shipped in insulated boxes with dry ice.
  • Dry ice maintains cold temperatures without moisture.
  • Fragile items are protected with bubble wrap.


Pantry Products:

  • Carefully packed to prevent breakage.


Expiration and Best Before Dates

  • All products ship with at least 30 days shelf life.
  • For concerns, email support@cuisineryfoodmarket.com with photos.
  • Expiration Date = Do not consume after this date.
  • Best Before Date = Safe to consume if stored properly, though quality may decline.


Delivery

  • Tracking email sent on the day of shipment.
  • Deliveries are signature not required.
  • Inspect your order immediately upon delivery.
  • Report concerns within 24 hours of delivery.
  • Include clear photos of:
    • All sides of damaged products and boxes
    • Shipping label
    • Packaging materials
  • Failure to provide documentation will void eligibility for a refund.


Refund & Cancellation Policy


No Refunds/Adjustments For:

  • Price differences before/after promotions
  • Redirected shipments
  • Customer address errors
  • Packages marked "Delivered" within 48 hours but left unattended
  • Unmet delivery expectations or shipping cost misunderstandings


Eligible Refunds or Credits:

  • Carrier-delayed or damaged orders
  • Incorrect or missing products
  • All concerns must be submitted to support@cuisineryfoodmarket.com with photos. We do not process refunds by phone.


Order Cancellations:

  • Orders cannot be changed or canceled once placed.
  • The only exception: orders not shipped within 7 days.
  • Delayed shipment requests void any refund eligibility.
  • Shipping addresses cannot be changed across pricing zones.


Discount Codes

  • One-time use per transaction.
  • Valid only on orders over $50 before shipping.
  • We do not apply codes retroactively.


Store Pick-Up Policy (Effective October 16, 2024)

Location: San Diego Retail Store – 7340 Miramar Road, #105 – San Diego CA 92126

Hours:

  • Monday–Tuesday: Closed
  • Wednesday–Friday: 10 AM – 6 PM
  • Saturday: 10 AM – 5 PM
  • Sunday: 10 AM – 2 PM


Pick-Up Procedure:

  • Inform staff you're picking up an order
  • Provide order number and ID if needed

Note: Cuisinery is not liable for delays if procedures are not followed. Policy is subject to change without notice. By choosing Store Pick-Up, customers acknowledge and accept these terms.