How it Works

Packed to Preserve Freshness

No more banging the bag against the counter! With our Individual Quick Freezing (IQF) technique, each item is frozen within minutes. This preserves food’s freshness, nutritional value, and texture, from tender steaks to creamy desserts to each individual pea.

Speedy Shipping

We want your food to be perfect when it arrives, so we guarantee delivery within two days of shipment. Here’s how we do it:

Items always ship from the Cuisinery location nearest to you.

Serve & Enjoy

It’s time to eat! Cuisinery meals are easy to prepare. For applicable items, thawing instructions are always available on the package. Visit our Recipe page for menu-dazzling meals created by our team chefs!

Come Back for Seconds!

With the Cuisinery Rewards program, each purchase builds points – meaning big savings for future orders!

My Rewards

FAQ

We ship all over the continental United States.
We do not ship to Puerto Rico, Hawaii and Alaska.
We cannot process orders shipping to a PO Box, Military address or international address.

Visit our Shipping Terms page for more information.

Our shipping days are Mondays - Wednesday for the east coast, and Mondays - Thursdays for the West Coast. Orders placed after Wednesday morning will usually ship out the following Monday. To find out where your order ships from, visit our Shipping Terms page for more information.

Please allow up to 1-3 business days for processing and packing. Normal time for us to ship is within 24-48 hours after an order has been placed. Please note that volume, holiday, and weather conditions may all impact estimated shipping time. In the event of any potentially extreme delays (Over a week), we will contact you directly. Please note: we DO NOT guarantee that your order will ship the day that you place it. We will not refund orders placed under this expectation. If you’d like your order to ship the day of, please place your order before 11am EST and send us an email (support@cuisineryfoodmarket.com). We cannot guarantee same day shipping, but we will do our best to accommodate. 

We ship our products using UPS and GLS.

Due to the logistical requirements of shipping food products, we have separate shipping rates for Pantry Goods and Frozen Goods, as well as flat rate shipping charges on a state by state basis. Visit our Shipping Terms page for more information.

Pantry Goods

Orders containing only Pantry Goods are not subject to the minimum order requirement, and will be charged a $15 flat rate, regardless of location. 

Frozen Goods and Mixed Carts

All orders containing Frozen Goods are subject to the $50 minimum order requirement. 

Our shipping carriers are UPS and GLS. 

Shipping rates are based on your shipping address and the distance from our nearest warehouse. These rates are set on a state by state basis.

Orders that include both Pantry Goods and Frozen Goods will see a combined shipping rate at checkout.

SUMMER RATES

During the Summer season (June 30-September 21), Cuisinery does not offer 2nd Day Air Shipping. All orders during this season will ship with UPS/GLS Ground or UPS Next Day Air. There are no exceptions. This is done as a precaution to ensure safe, frozen delivery. In addition, all orders placed in Arizona and Nevada that cannot be delivered overnight with GLS Ground, will incur a charge for UPS Next Day Air instead of GLS Ground. This also means that Arizona and Nevada cannot qualify for free shipping in this instance.

We do! Shipping is free for orders over $250, depending on the delivery address. To see if your location can receive free shipping, please visit our Shipping Terms page for a list of eligible locations.

Yes. Once your order is shipped you will be sent an email with your tracking number. For more detailed information please refer to our Shipping Policies page.

If you do not receive a tracking number, please call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@CuisineryFoodMarket.com.

Frozen packages are shipped with insulated liner and dry ice to keep our products cold and safe. Pantry products are shipped with bubble wrap and other safety materials when necessary.

Due to the nature of our products, we can’t accept returns. Products will thaw, and will be wasted if they are shipped back. We are sorry, but health concerns prevent us from accepting these goods.

For additional information, call us at 1-800-BFROZEN (800-237-6936) or e-mail us at support@cuisineryfoodmarket.com.

Visit our Shipping Terms page for more information.

Orders cannot be modified or cancelled once placed.

If you have a concern, please contact us ASAP via support@CuisineryFoodMarket.com or 1-800-BFROZEN (800-237-6936).

If you have any concerns about your product after delivery, please email us at support@cuisineryfoodmarket.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern. To report a claim with carriers, we will need you to provide pictures of:

  • all sides of damaged products
  • all sides of the package, including the shipping label
  • materials used for handling

Failure to provide images needed will result in no refund for a damaged order. Exceptions are made for when the tracking number states the carrier damaged the package.

You can email us at support@CuisineryFoodMarket.com. We are always happy to help!

We currently ship from the below locations:

SECAUCUS, NEW JERSEY - 11 Enterprise Ave, Secaucus, NJ 07094

SAN DIEGO, CALIFORNIA - 7340 Miramar Road, Ste 105, San Diego, CA 92126

Our San Diego shipping location is also a brick and mortar retail store, featuring the same products viewable on our website, with several exclusives!

We also have a brick and mortar location in Hudson, NY:

HUDSON, NEW YORK - 7 Dock Street, Hudson, NY 12534

Based on the delivery address your order will ship out from the closest fulfillment center.

For more detailed information please refer to our Shipping Policies page.

If you’d like to know the status of your order, please contact our Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com.

Customer Support Hours are Monday - Friday from 11am - 4pm EST.

You can contact Customer Support at (800) 237-6936 or e-mail us at support@CuisineryFoodMarket.com. Please not that we do not handle damaged/spoiled product issues over the phone.